Customer engagement
Your brand, our agents, every channel. Easy peasy.
Connect all aspects of your brand's customer engagement for seamless experiences no matter where — and how — your customers want to interact. From phone to email to chat to SMS, our bilingual agents work across channels to drive customer satisfaction and loyalty.
After more than 40 years of our call center being in-house, the migration to Cart was seamless. Our customers are getting better support and service than ever -- and it's all thanks to the Cart Customer Engagement team.
Tony Meirovitz Vice President, Ecommerce, Marketing & Customer Experience, Prime-Line
OMNICHANNEL CUSTOMER SUPPORT
Maximize the value of each customer interaction
We're dedicated to building your brand equity and turning one-time shoppers into lifelong fans of your brand. Our customer support reps are trained to cross-sell your products, delight your customers and extend LTV across all channels your customers use to communicate: text, email, phone, live chat, social media and more.
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INBOUND & OUTBOUND TELESALES
Clienteling for personalized customer experiences
Utilizing previous client behaviors derived through data analysis, get to know your customers and what motivates them to purchase with inbound and outbound telesales strategies, intelligent routing, script testing and getting the right offer in front of the customer at the appropriate time.
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CALL CENTER TRANSFORMATION
We go beyond the basics to extend loyalty & increase LTV
Instead of just “handling” your customer service needs, we're focused on delighting and retaining your customers – and increasing upsell/cross-sell potential in every engagement. Your fully branded customer service team is trained to represent your business with expert knowledge of your products to guide shoppers through pre- and post-purchase questions.
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STRATEGY & CONSULTING
Solutions that fit your business and your brand
We work hand-in-hand with brands of all stages to define and implement the architecture of customer support platform tools to meet their needs and design workflow processes to improve KPIs and enhance the shopper’s experience. Shhh … we’ll also secret shop to find gaps in the UX/CX.
Partners
Collaborating for success with industry leaders
